LIMITED WARRANTY POLICY

This Limited Warranty applies to aluminum products manufactured by SureSecured LLC SureSecured LLC manufactures products according to the specifications provided by distributors and dealers for installation and use by the original end user in residential or commercial applications, subject to the terms, conditions, and limitations described in this document.

SureSecured LLC warrants that its products will be free from defects in materials and workmanship that would render the product non-serviceable or unfit for its intended and recommended use for the following periods:

• Residential Applications: Five (2) years from the Invoice Date

• Commercial Applications: Two (2) years from the Invoice Date

For the purposes of this Limited Warranty, “Invoice Date” means the date listed on the invoice issued by SureSecured LLC to the purchasing party.

This Limited Warranty applies only to the original purchaser or original end user of the product and is not transferable or assignable for any reason whatsoever. No distributor, dealer, installer, contractor, or representative has the authority to modify or extend this Limited Warranty.

WARRANTY COVERAGE

If a product is determined by SureSecured LLC to be subject to a valid warranty claim under the terms of this Limited Warranty, SureSecured LLC, at its sole and absolute discretion, will:

1. Repair the defective product; or

2. Replace the defective product with the same or a similar product originally supplied.

If SureSecured LLC elects to replace the product, the warranty for the replacement product will be limited to the remaining balance of the original warranty period.

This warranty covers replacement parts only. Labor, installation, removal, finishing, service calls, transportation, shipping, or any other related costs are NOT included and shall be the sole responsibility of the distributor, contractor, installer, or end user making the claim.

Under no circumstances shall SureSecured LLC be responsible for labor costs, installation expenses, delays, property damage, incidental damages, or consequential damages related to the repair or replacement of any product.

If SureSecured LLC performs any on-site warranty work, the claimant must provide safe access to the repair site and assumes responsibility for all equipment, coordination, and safety requirements necessary for the work to be performed.

INSTALLATION RESPONSIBILITY

Installation is the sole responsibility of the distributor, contractor, installer, or end user. SureSecured LLC does not assume and expressly disclaims any responsibility or liability for work performed by any third party, including but not limited to distributors, installers, contractors, or customers.

Any warranty provided under this Limited Warranty shall be void if the product has been altered, modified, misused, improperly installed, improperly maintained, or changed in any way after leaving the possession of SureSecured LLC

PRODUCT INSPECTION REQUIREMENT

All products must be fully inspected immediately upon delivery.

Any defects, damages, shortages, or discrepancies between the ordered product and the delivered product must be reported to SureSecured LLC within five (5) days of delivery. Failure to report such issues within this time period will constitute acceptance of the product as delivered.

Products that do not meet order specifications must not be installed. SureSecured LLC must be notified so the product can be returned to the factory for inspection and correction. Installation of such products will be considered acceptance of the product.

HARDWARE REPLACEMENT

After the five (5) day inspection period, SureSecured LLC may offer a one-time replacement of defective hardware at no cost. Shipping and transportation costs associated with such replacement are the responsibility of the distributor, contractor, installer, or end user.

The defective hardware must be returned to SureSecured LLC at the designated address, in the designated packaging, with all accessories and documentation included, within fourteen (14) days of receiving the replacement hardware.

A valid payment card may be required when initiating a warranty-based hardware return. If the defective hardware is not returned within the required timeframe, SureSecured LLC reserves the right to charge the payment card provided.

This process constitutes the sole and exclusive remedy for defective hardware under this Limited Warranty.

LIMITATIONS AND EXCLUSIONS

The following conditions are not considered defects and are not covered under this Limited Warranty:

• Improper installation of the product, including installation without a sill pan

• Structural issues such as improper header sizing, building movement, sagging, or settling

• Defects caused by improper building design or construction

• Slight expansion or contraction caused by environmental conditions

• Water damage claims where a sill pan was not installed at the time of installation

• Low track sliding door systems installed without a minimum 48-inch patio cover or equivalent overhead protection

• Products installed in locations where safe service access is not possible

• Replacement of factory-supplied components or unauthorized design modifications

• Improper adjustments or failure to adjust hardware according to manufacturer instructions

• Failure to properly maintain the product according to Whole Doors care and maintenance instructions

• Products altered or modified after leaving Whole Doors possession

• Units with electrical operators installed after leaving the factory

• Damage caused by misuse, abuse, accident, mishandling, corrosive fumes, condensation, fire, flood, earthquakes, storms, or other acts of nature

• Repairs attempted by anyone other than authorized Whole Doors representatives

• Corrosion, finish failures, or discoloration caused by pollution, saltwater, sand, harsh chemicals, or environmental contaminants

• Water or wind penetration caused by improper installation or modifications to high track systems

• Normal wear and tear or changes in hardware finishes

• Glass scratches or defects not reported at delivery

• Glass breakage occurring after delivery

• Glass supplied or installed by third parties

• Minor glass imperfections that do not impair visibility or performance under ASTM glass standards

• Tempered glass distortion or visual effects resulting from the tempering process

• Improper drainage conditions within the building structure

• Condensation or frost on interior or exterior surfaces of the product

• Screen damage caused by misuse, pets, environmental exposure, or normal wear

Screens are not designed to restrain pets or children and must not be used for that purpose.

SEACOAST OR SALTWATER ENVIRONMENTS

Products installed in coastal or saltwater environments are subject to accelerated corrosion due to the abrasive and corrosive nature of the environment.

Additional maintenance requirements apply:

• All surfaces must be cleaned monthly using mild soap and water

• Salt, sand, dirt, and debris must not be allowed to accumulate on surfaces, tracks, or hardware components

• Sand and debris must be kept out of tracks and recessed areas to prevent damage to rollers and weather stripping

• Hardware, handle sets, and finishes are not covered under warranty in coastal environments

• Exterior paint coatings must be maintained and repaired immediately if damaged

• Custom color aluminum paint finishes in coastal environments are warranted for one (1) year

Claims for products installed in coastal environments must be submitted within thirty (30) days of the appearance of the defect.

WARRANTY CLAIM PROCEDURE

If the original user has a warranty claim, they must contact the dealer or representative from whom the product was purchased.

Dealers must submit warranty claims in writing to:

Email: info@suresecured.com

Warranty claims must include:

• Product invoice number

• Date and location of purchase

• Description of the issue

• Name, address, and phone number of the claimant

SureSecured LLC reserves a minimum of thirty (30) days to inspect any product that is the subject of a warranty claim.

LOST OR DAMAGED PRODUCTS

If discrepancies are discovered at the time of delivery, please contact us immediately:

Email: info@suresecured.com
Phone: (818) 802-8866

ELECTRONIC COMPONENT WARRANTY

Electronic components such as switches, motors, and smart glass are covered for ninety (90) days from the Invoice Date.

ADDITIONAL EXCLUSIONS

This warranty does not cover:

• Damage caused by misuse, mishandling, or acts of nature

• Scratches or scuff marks caused during shipping or installation

• Minor color or finish variations

• Interior condensation during extreme temperature changes

• Labor or delivery costs associated with warranty replacements

• Damage caused by installation without adequate overhead protection (minimum 6 ft recommended)

• Installation performed by unqualified or non-professional installers

CARE AND MAINTENANCE

To maintain your aluminum doors and windows:

• Clean surfaces using mild soap and water with a soft cloth

• Avoid harsh chemicals or abrasive cleaning materials

• Lubricate hinges, rollers, and wheels once per year to ensure smooth operation

LIMITATION OF LIABILITY

This Limited Warranty represents the maximum liability of SureSecured LLC for its products. Under no circumstances shall SureSecured LLC be liable for indirect, incidental, or consequential damages.

No distributor, dealer, installer, contractor, or third party has the authority to modify this Limited Warranty.