Terms of service

PRIVACY POLICY

Effective Date: October 1, 2026
Last Updated: October 1, 2026

Sure Secured USA LLC, doing business as SureSecured ("SureSecured," "Company," "we," "us," or "our"), respects your privacy and is committed to protecting personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, communicate with us, request an estimate or security assessment, purchase products or services, schedule an installation, contact customer service, or otherwise interact with SureSecured.

By using our website or services, you acknowledge that you have reviewed this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information.

A. Contact Information

This may include:

  • Name

  • Mailing address

  • Property address

  • Email address

  • Telephone number

  • Business name

  • Job title

  • Preferred method of communication

B. Project and Property Information

When you request an estimate, consultation, security assessment, installation, or service, we may collect information such as:

  • Property address

  • Type of property

  • Project requirements

  • Door, window, entry, or opening information

  • Measurements

  • Photographs

  • Video

  • Site-survey information

  • Existing security equipment information

  • Installation requirements

  • Access instructions

  • Customer preferences

C. Transaction Information

When you purchase products or services, we may collect:

  • Products or services purchased

  • Contract information

  • Invoice information

  • Payment status

  • Billing information

  • Shipping information

  • Warranty information

  • Service history

Payment-card information may be processed directly by third-party payment processors. Unless otherwise stated, SureSecured does not intentionally retain complete payment-card numbers.

D. Device and Website Information

When you visit our website, certain information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic location derived from IP address

  • Pages viewed

  • Referring website

  • Date and time of visits

  • Website interactions

  • Cookies and similar technologies

E. Communications

We may retain communications you send to us, including:

  • Emails

  • Text messages

  • Contact forms

  • Customer-service communications

  • Appointment information

  • Sales communications

  • Support requests

F. Security-System Information

If you purchase or install a security or low-voltage system through us, information may be associated with the project, including:

  • Equipment models

  • Serial numbers

  • Installation photographs

  • System configuration information

  • Device information

  • Service history

  • Maintenance records

  • System credentials or access information where necessary to provide service

We will not intentionally request your passwords when they are unnecessary for the service being provided.

2. HOW WE USE INFORMATION

We may use personal information to:

  • Respond to inquiries;

  • Schedule consultations and appointments;

  • Provide security assessments;

  • Prepare estimates and proposals;

  • Provide products and services;

  • Process transactions;

  • Schedule installations;

  • Deliver products;

  • Provide customer support;

  • Provide warranty service;

  • Maintain service records;

  • Communicate about projects;

  • Send transactional communications;

  • Process payments;

  • Prevent fraud;

  • Protect our systems;

  • Maintain business records;

  • Improve our website;

  • Improve our products and services;

  • Understand customer demand;

  • Conduct internal analytics;

  • Comply with legal obligations;

  • Enforce contracts;

  • Protect the rights, property, and safety of SureSecured, our customers, employees, contractors, and others.

We may also use information for marketing purposes where permitted by applicable law.

3. MARKETING COMMUNICATIONS

If you provide your contact information, we may contact you regarding:

  • Products;

  • Services;

  • Security assessments;

  • Promotions;

  • Company announcements;

  • Maintenance;

  • Service opportunities;

  • Related products and services.

You may opt out of promotional email communications by using the unsubscribe mechanism contained in the message.

You may opt out of promotional text messages by following the instructions provided in the applicable message or contacting us.

Opting out of marketing communications does not necessarily stop transactional or service-related communications.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, analytics technologies, and similar tools.

These technologies may help us:

  • Operate the website;

  • Remember preferences;

  • Understand website traffic;

  • Measure advertising performance;

  • Improve website functionality;

  • Detect fraud or abuse;

  • Understand how visitors interact with our website.

Some technologies may be provided by third-party service providers.

You may be able to control cookies through your browser settings and other available privacy controls.

5. THIRD-PARTY SERVICE PROVIDERS

We may use third-party companies to assist us with:

  • Website hosting;

  • CRM services;

  • Customer communications;

  • Scheduling;

  • Payment processing;

  • Shipping;

  • Analytics;

  • Advertising;

  • Marketing;

  • Cloud storage;

  • Customer support;

  • Information technology;

  • Fraud prevention.

These providers may process information on our behalf to perform services for SureSecured.

We do not authorize service providers to use customer information for purposes unrelated to the services they provide to us except where otherwise permitted by law or disclosed to you.

6. INFORMATION DISCLOSURE

We may disclose personal information when reasonably necessary to:

  • Provide requested services;

  • Process transactions;

  • Deliver products;

  • Coordinate installations;

  • Provide customer support;

  • Process warranties;

  • Maintain our systems;

  • Work with contractors and service providers;

  • Comply with legal requirements;

  • Respond to lawful governmental requests;

  • Protect against fraud;

  • Protect the security of our business;

  • Protect our customers and others;

  • Establish or defend legal claims.

We do not disclose personal information merely because a third party requests it.

7. SALE OR SHARING OF PERSONAL INFORMATION

SureSecured does not intend to sell personal information for money.

If our practices change and applicable California law considers a particular disclosure to constitute a "sale" or "sharing" of personal information, we will provide the notices and choices required by applicable law.

Where applicable, California consumers may exercise rights concerning the sale or sharing of personal information through the privacy controls provided on our website.

Privacy Choices: [INSERT LINK]

8. CALIFORNIA PRIVACY RIGHTS

Depending on whether the California Consumer Privacy Act ("CCPA"), as amended, applies to SureSecured and your particular request, California residents may have rights concerning their personal information, including rights to:

  • Know/access certain personal information;

  • Delete certain personal information;

  • Correct inaccurate personal information;

  • Opt out of sale or sharing where applicable;

  • Limit certain uses or disclosures of sensitive personal information where applicable;

  • Receive equal treatment for exercising applicable privacy rights.

These rights are subject to statutory exceptions and limitations.

California privacy law does not require a business to delete information where a legal exception applies.

9. HOW TO SUBMIT A PRIVACY REQUEST

You may submit a privacy request through:

Email: info@suresecured.com

Online: www.suresecured.com

Telephone: 747-688-9992

Mail:

Sure Secured USA LLC
Attn: Privacy Request
1555 Simi Town Center Way
Simi Valley, CA 93065

We may need to verify your identity before completing certain requests.

We will not use identity-verification information for purposes unrelated to processing the request except as permitted by law.

10. AUTHORIZED AGENTS

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require evidence that:

  1. You authorized the agent to act on your behalf; and

  2. The agent's identity can be verified.

11. SENSITIVE PERSONAL INFORMATION

Depending on the services requested, SureSecured may receive information that could be considered sensitive under applicable privacy laws.

We will use sensitive personal information only as reasonably necessary and proportionate for disclosed business purposes or as otherwise permitted by law.

Customers should not provide unnecessary sensitive information through our website or ordinary communications.

12. SECURITY OF INFORMATION

We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, or disclosure.

However, no Internet transmission, electronic storage system, website, computer network, or security measure can be guaranteed to be completely secure.

You should use reasonable precautions when transmitting information electronically.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services;

  • Maintaining customer records;

  • Warranty administration;

  • Accounting;

  • Tax compliance;

  • Legal compliance;

  • Contract enforcement;

  • Dispute resolution;

  • Fraud prevention;

  • Business administration.

Retention periods may vary depending on the type of information and applicable legal requirements.

14. CHILDREN

Our website and services are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us.

15. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policy of any third-party website before providing information.

16. BUSINESS TRANSFERS

If SureSecured participates in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

When we make material changes, we may update the "Last Updated" date and provide additional notice where required.

Your continued use of our website after an updated Privacy Policy becomes effective means that you have reviewed the updated policy.

18. CONTACT US

Questions regarding this Privacy Policy may be directed to:

Sure Secured USA LLC
Attn: Marc Dhillon
1555 Simi Town Center Way CA 93065

info@suresecured.com
747-688-9992

Website: www.suresecured.com

Important: This Privacy Policy should be implemented together with any applicable California "Notice at Collection" and privacy-choice mechanisms. California's current rules emphasize clear, understandable disclosures and appropriate website links and request mechanisms.